Refund Policy

Overview

Pretix uses subscription-based online payments. This Refund Policy explains how refunds, cancellations, trials, renewals and related billing matters are handled for subscriptions purchased through our website or apps.

Last updated: December 26, 2025

Free Trials & First Charge

• If your plan includes a free trial, you won’t be charged until the trial ends. Cancel before the trial ends to avoid being charged.
• At the end of the trial, the first billing period is charged automatically using the payment method on file.

Recurring Billing & Renewals

• Subscriptions renew automatically at the end of each billing cycle (monthly or annually) unless cancelled.
• We’ll attempt to charge the saved payment method on your renewal date. You can update the payment method from your account.

Cancellations

• You can cancel at any time from your account settings. Your subscription will remain active until the end of the current paid term.
• We do not provide refunds for partial billing periods after cancellation, unless required by law.

Prorations & Plan Changes

• When you upgrade, the difference may be charged immediately and prorated for the remaining term.
• When you downgrade, the change takes effect at the next renewal; credits may apply at our discretion.

Refund Eligibility

• Duplicate or Erroneous Charges: If you’ve been mistakenly charged twice or charged an incorrect amount, contact us within 30 days for a correction or refund.
• Service Issues: If the Services were unavailable for a prolonged period due to our systems, we may, at our discretion, provide a credit or partial refund.
• Regulatory Requirements: Where local consumer laws mandate refunds, we will follow the applicable law.

Non‑Refundable Items

• Fees for the current billing period after the renewal date has passed.
• One‑time setup, onboarding, or professional service fees already delivered.
• Taxes, duties, or third‑party fees where we act as a pass‑through.

Failed Payments

• If a payment fails, we may retry the charge and/or limit access until payment is successful.
• Please keep your payment details up to date to prevent interruptions.

Chargebacks

Before initiating a chargeback, please contact us to resolve any billing issues quickly. Unwarranted chargebacks may result in account suspension.

Processing Times

Approved refunds are processed to the original payment method. Refund timing depends on your bank or card issuer and may take 5–10 business days after approval.

Taxes & Currency

Prices may exclude taxes. Any applicable VAT/GST or local taxes will be added at checkout based on your location. Currency conversions and fees are determined by your payment provider.

How to Request a Refund

To request a refund or billing review, contact us via our Contact page within 30 days of the transaction and include your account email, invoice number, and the reason for your request.

Exceptions

Certain promotions, enterprise contracts, or commissioned work may include custom refund terms that supersede this policy. Where applicable, those terms will be stated in the order or agreement.

Changes & Contact

We may update this Refund Policy from time to time. If changes are material, we may provide additional notice. For questions, please reach out via our Contact page.